Kylie was appointed as VP Client Services Asia Pacific in April 2018 after repatriating with ADP from Spain to Australia. In her current role she is responsible for the overall Client Experience across the Asia Pacific region, including the Client Success organization, Operational Excellence and Business Transformation as well as overall leadership of service delivery.
Prior to this role Kylie led ADP’s Global Operations for ADP’s Multi-National Business Unit. She was responsible for one MNC service strategy, business transformation, compliance and Project Portfolio Management. Key programs delivered include operationalization of “GDPR” General Data Privacy Regulations across Europe and the deployment of a CRM tool to clients and operations for the Multi-National market segment in 109 countries.
Kylie joined ADP in 1991 and has made a significant contribution during her tenure leading Global Service, Integration and Operational teams in-country and across regions.
She was responsible for developing the original Managed Service and Comprehensive service model for GlobalView as well as the MNC Executive Client Advisory Board, which drove the evolution of ADP´s global service offering. Kylie was responsible for establishment of the initial payroll shared service operations in India and China, and the formation of a global service delivery management function.
Kylie completed a business degree at Swinburne University in Melbourne Australia and received a Master’s in Business Administration, from the Royal Melbourne Institute of Technology, also in Australia.
Kylie and her family have lived in Barcelona, Spain from 2013 and repatriated to Australia in 2018.